Recapping the Year

Screen Shot 2018-12-31 at 2.46.38 PMNew Pi Board President, Caitlin Slessor

The last year at New Pi has been full of positive transitions. Looking at the increasingly competitive grocery retail market (particularly in Johnson County), we know that our cooperative can’t keep doing all the same things in the same ways and expect to stay competitive. Behind the scenes at New Pi, we have prioritized new ideas and innovative ways for us to do an even better job of delivering high-quality food and remarkable customer service.

Some of these changes have been behind the scenes. These include improvements in how we order products, how we use technology for tracking inventory, and how we use and analyze sales data to better serve you, our owners. Other changes are happening right out front. In the coming months, New Pi will launch a customer app, online shopping, and digital signage in our stores. Perhaps the most exciting thing of all is the way we are staying the same. We remain committed to our history and to our founders.

At the same time, we are committed to our future, and we are spending time educating ourselves about what shoppers and owners 3, 5, and 10 years in the future will want from the Co-op.

New Pi will continue to be a member-owned food cooperative focused on making sure our owners and shoppers have access to healthy, local foods. We will continue to be a model of cooperative business, and seek to share the benefits of this model with others. We will continue to focus on improving our local food economy for everyone.

We are as strong as our ownership. Member owners sustain and build up New Pioneer Cooperative. A cooperative is a different way of organizing to provide a good or service. In our case, we want to provide high quality groceries to you, our owners. We don’t have shareholders who want to see a return on their investment. Instead we serve all of you, the employee on their lunch break, the dad getting family groceries, the millennial picking up something for a party, the woman with dietary restrictions, the retiree on a fixed income, the single person who wants to buy in smaller quantities, and everyone else. Our measure of success isn’t in shareholder return. It’s in the way you vote for us by shopping at New Pi. Tens of thousands of shoppers vote for us every year. By that measure, we had a very good year.

4 thoughts on “Recapping the Year”

  1. Tracy Stuhr says:

    I would like to respond to the “behind the scenes” ordering changes. Slowly, but steadily, I am unable to do 90% of my grocery shopping at the Co-op. First, it was my favorite, longtime, highly-valued olive oil. This holiday season, beginning with Thanksgiving and extending through New Year’s, it was pistachios, blood oranges, 70% cacao baking chocolates, watercress - these are just the items that I know I was alway able to purchase but can no longer. I have been a member and a faithful shopper for a very long time, but now I find myself forced to shop at multiple locations, and I find myself buying items at those locations that I would normally buy at the Co-op. It’s too bad.

  2. Maureen says:

    I love that you've made certain quality items like cage-free eggs a very reasonable cost all the time. I now buy these only at New Pi. When I buy something at New Pi, I know it is a quality item. I don't have to worry about sourcing. I'm at New Pi at least three times a week because I buy small quantities. When I go in for one thing, I always come out with more than that. Thanks for doing a great job!

  3. Genie Maybanks says:

    Thanks, Maureen! We really do appreciate every trip you make.

  4. Genie Maybanks says:

    Wow. Thanks for your candor, Tracy. I am passing this info on to our top product buyer. I would like for her to be able to respond to you directly. Could you please shoot me an e-mail at gmaybanks@newpi.coop and we will link you up with her directly. Feedback and dialog is important at Co-ops! We appreciate it.

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