The last year at New Pi has been full of positive transitions. Looking at the increasingly competitive grocery retail market (particularly in Johnson County), we know that our cooperative can’t keep doing all the same things in the same ways and expect to stay competitive. Behind the scenes at New Pi, we have prioritized new ideas and innovative ways for us to do an even better job of delivering high-quality food and remarkable customer service.
Some of these changes have been behind the scenes. These include improvements in how we order products, how we use technology for tracking inventory, and how we use and analyze sales data to better serve you, our owners. Other changes are happening right out front. In the coming months, New Pi will launch a customer app, online shopping, and digital signage in our stores. Perhaps the most exciting thing of all is the way we are staying the same. We remain committed to our history and to our founders.
At the same time, we are committed to our future, and we are spending time educating ourselves about what shoppers and owners 3, 5, and 10 years in the future will want from the Co-op.
New Pi will continue to be a member-owned food cooperative focused on making sure our owners and shoppers have access to healthy, local foods. We will continue to be a model of cooperative business, and seek to share the benefits of this model with others. We will continue to focus on improving our local food economy for everyone.
We are as strong as our ownership. Member owners sustain and build up New Pioneer Cooperative. A cooperative is a different way of organizing to provide a good or service. In our case, we want to provide high quality groceries to you, our owners. We don’t have shareholders who want to see a return on their investment. Instead we serve all of you, the employee on their lunch break, the dad getting family groceries, the millennial picking up something for a party, the woman with dietary restrictions, the retiree on a fixed income, the single person who wants to buy in smaller quantities, and everyone else. Our measure of success isn’t in shareholder return. It’s in the way you vote for us by shopping at New Pi. Tens of thousands of shoppers vote for us every year. By that measure, we had a very good year.